One of the fastest growing trends for websites is “interaction”. That is, interaction with visitors/customers and your on-line business. A successful website will offer a range of interactive features that allow customers to offer feedback, such as reviews and comments, and to share information.

Rather like a high street shop that has gained a reputation for being approachable, open and knowledgeable so an interactive ecommerce or e-retail site offers a great degree of service for customers.

Research has shown that on-line businesses that offer interactive features create a more effective web presence with increased customer conversion rates and improved brand loyalty and recognition.

Here are some of the key tools for a more interactive ecommerce site:

Newsletters: Collect email addresses of potential customers and send out direct promotion via newsletters.

Comments/reviews: The usual place for this type of interaction is found on blogs. This also allows you to build on content, especially via user-generated content.

Google map: An interactive Google Map can be used in a number of ways. It can display an interactive map of your location or you can use one of its features, such as distance calculator, to add more functionality.

Related articles: You can improve the readership of your website by offering visitors content that is related.

RSS feed: This makes it simpler for users to subscribe to your website updates by email.

Social bookmarking: Visitors and customers can use social bookmarking to manage favourite content and share it with others. It also helps in promoting your website and therefore generates more traffic.

Feedback forms: These are still an effective and easy to collect responses from visitors and customers. Try to customise the form to the specific needs of your website.

Survey/polls: Another way to collect vital information from customers.

Most good web design companies will be able to work with you to add great interactive features to your website. Check out what leading web design company WebCreationUK could do for your site.

Tags: Ecommerce, web design, Website Design

This entry was posted on Sunday, September 5th, 2010 at 2:09 pm and is filed under Business, Ecommerce, SEO / Marketing, Site Content, Website Design, Website News. You can follow any responses to this entry through the RSS 2.0 feed. Posted by WebCreationUK You can leave a response, or trackback from your own site.