Latest news from Google is that businesses can now respond to reviews posted on their Place Pages in Google Maps. This will be a big boost for companies trying to manage their reputation.

Engaging with the people and customers who have shared their thoughts or reviewed their business is a great way to get to “meet” customers and to find out more about their habits and views.

Even negative feedback can be good for business as it allows you to make positive changes to improve your service. A thoughtful response acknowledging a problem and offering a solution can turn an annoyed customer into a fan!

By responding to reviews and engaging with customers you will hopefully build stronger relationships with existing and potential clients.

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Tags: google

This entry was posted on Thursday, August 12th, 2010 at 2:03 pm and is filed under Business, SEO / Marketing, Website News. You can follow any responses to this entry through the RSS 2.0 feed. Posted by WebCreationUK You can leave a response, or trackback from your own site.